Bg389 Privacy Policy — Full Details on How We Store and Protect Your Information

1. Introduction

Bg389 is a licensed online betting and gaming platform. We believe privacy is a fundamental right for every user. This Privacy Policy explains in detail what information bg389 collects, why we collect it, how it is stored, and when it may be shared with third parties.

This policy applies to the bg389 website, mobile version, and all related services. We follow internationally recognized technologies and processes to safeguard your personal information.

If you have any questions or concerns about our Privacy Policy, feel free to reach out — we're always here to help.

2. What Information We Collect

Bg389 only collects the information necessary to provide our services properly. We do not collect data beyond what is needed.

Information Collected at Registration

• Full Name & Date of Birth
• Email address & mobile number
• Residential Address
• Preferred Currency & Language
• Username & password (encrypted)

Information Collected for Identity Verification (KYC)

• Copy of National ID / Passport / Driving License
• Selfie or photo (if required)
• Proof of address (utility bill or bank statement)

Payment Information

• Payment Method Type (bKash, Nagad, Rocket, Bank)
• Transaction history & amounts
• Mobile banking number (partially masked)

Automatically Collected Information

• IP Address & Device Information
• Browser type & operating system
• Time Spent on Site & Pages Visited
• Cookie & Local Storage Data
• Referral source (how you found our site)

3. How Your Information Is Used

Bg389 uses your collected data for the purposes outlined below. We never use your information beyond those approved purposes.

Marketing Communications

If you gave consent at registration or at any point thereafter, bg389 may send you emails or SMS messages about bonus offers, promotions, and new games. You can withdraw this consent at any time.

4. Who We Share Your Information With

Bg389 does not sell your personal data. However, in limited circumstances, information may be shared with trusted partners:

Payment Processors

Payment information is shared with bKash, Nagad, Rocket, and our banking partners to process deposits and withdrawals. These providers operate under their own privacy policies.

Identity Verification Services

Identity documents may be shared with authorized third-party verification agencies to complete the KYC process. These agencies operate under strict data protection policies.

Regulatory & Legal Authorities

Information may be shared with relevant authorities when required by court order, licensing authority request, or legal investigation.

Technology Service Providers

Limited data may be shared with trusted technology partners for site operations, security, and analytics. All partners operate under strict confidentiality agreements.

5. Security Measures

Bg389 uses the highest industry-standard security technology to protect your data. Our security framework is regularly updated and tested.

Technical Security

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• DDoS Protection: Measures in place to protect the site from cyberattacks.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third parties.

Organizational Safeguards

• Only authorized personnel have access to your information.
• All staff have signed confidentiality agreements.
• Regular staff training on data protection.
• A response plan is in place for immediate action in the event of a security breach.

6. Cookie Policy

Bg389 uses cookies to improve site functionality and personalize your experience. Cookies are small text files stored in your browser.

Cookies We Use

Cookie Controls

You can disable or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain key features of the site.

7. Your Data Rights

Bg389 respects your data rights. Your main rights are outlined below:

To Exercise the Above Rights support@bg389.appto email us. We aim to respond within 30 business days.

8. Data Retention Period

Bg389 retains your data only for as long as necessary. Retention periods are determined based on legal obligations and business requirements.

• Active Account Data: Retained for as long as your account remains active.
• After account closure: Typically retained for up to 5 years (as required by law).
• Transaction Records: Up to 7 years (in accordance with financial regulatory requirements).
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Varies by cookie type (see full cookie policy for details).

Once the designated retention period ends, bg389 securely deletes or anonymizes your data.

9. Protection of Minors

Bg389 is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

We verify age at registration. If we discover that a minor has created an account, we will immediately close that account and delete all associated data.

10. Changes to the Privacy Policy

Bg389 may update this Privacy Policy at any time. For any significant changes, we will:

• We will send a notice to your registered email.
• We will display a notice on the site's homepage.
• We will update the "Last Updated" date at the top of the page.

Continued use of the site after any changes will be taken as acceptance of the updated policy. If you object to the changes, you have the option to close your account.

11. Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact us:

• Email: support@bg389.app
• Live Chat: Available 24/7

We typically respond to all privacy-related requests within 3 business days. Complex requests may take up to 30 business days.